Refund Policy:

At Galaxy Amore Trading, we strive to provide our customers with top-quality products and exceptional service. However, we understand that occasionally issues may arise with your purchase. In such cases, we are committed to resolving the matter swiftly and satisfactorily.

Refund Eligibility: You may be eligible for a refund or exchange under the following circumstances:

  1. The product is damaged during shipping.

  2. The product is not functioning properly upon receipt.

  3. The product received does not match the item ordered.

Refund Process: To initiate a refund or exchange, please follow these steps:

  1. Contact our customer service team within 14 days of receiving the product to report the issue and request a refund or exchange.

  2. Provide proof of purchase, such as an order confirmation number or receipt.

  3. Depending on the nature of the issue, our customer service team may require additional information or evidence, such as photographs of the damaged product.

Resolution: Upon verifying your claim, we will proceed with one of the following options:

  1. Exchange: We will replace the damaged or incorrect product with a new one at no additional cost to you. If the exact item is unavailable, we may offer a comparable alternative or issue a refund.

  2. Refund: If an exchange is not feasible or preferred, we will issue a refund for the full purchase amount, including any shipping charges, to the original payment method used for the purchase.

Please note:

  • Refunds will be processed within 14 business days of approving your request.

  • The condition of the returned product may affect the eligibility for a refund or exchange. Please ensure the product is returned in its original packaging and in the same condition as when it was received.

  • We reserve the right to refuse a refund or exchange if the product is returned damaged due to misuse or neglect.

We appreciate your understanding and cooperation in adhering to our refund policy. If you have any questions or concerns, please don't hesitate to contact our customer service team.

Galaxy Amore Trading reserves the right to amend or update this refund policy at any time without prior notice.